Privacy Policy

1. Data Controller

The data controller responsible for the processing of your personal data on this website is:

Name:

TollGuide Central

Location:

Austria (remote/online operation)

Email:

[email protected]

We operate as an online resource and do not maintain a physical office for direct public interaction. All privacy-related inquiries and data requests should be directed to the email address provided above.

2. What Data We Collect

We only collect personal data that you voluntarily provide to us when interacting with specific features on our website. Specifically, this pertains to submissions made through our contact form. The information collected includes:

• Name: To address you personally and manage your inquiry.
• Email Address: To allow us to respond to your query.
• Message Content: The details of your inquiry or feedback.

We do not collect any other personal data automatically, such as IP addresses, browser types, or operating systems, unless explicitly provided by you within the contact form message itself. Our website is designed to be a comprehensive information hub, and as such, extensive data collection is not central to our operations.

3. Cookies and Local Storage

TollGuide Central uses cookies and local storage in a very limited and privacy-centric manner. We do not use tracking cookies or any cookies designed to monitor your browsing behaviour across our site or other websites.

Our use of local storage is solely for managing cookie consent preferences. When you acknowledge our cookie banner, a small piece of information is stored in your browser's local storage to remember your choice. This prevents the banner from reappearing on every page visit and enhances your user experience.

This local storage item:

• Does not contain any personal identifying information.
• Is not transmitted to our servers or any third parties.
• Is stored purely client-side within your web browser.
• Has no expiration date but can be cleared by you through your browser settings.

You have full control over local storage and cookies through your browser settings. You can choose to block or delete them at any time, though doing so might reset your cookie consent preference on our site.

4. Third-Party Analytics and Tracking

We want to be absolutely clear: TollGuide Central does not use any third-party analytics services (such as Google Analytics, Matomo, or similar tools) or any other tracking technologies provided by external companies.

Our commitment to privacy means we do not track individual users, build profiles of our visitors, or share any data with advertising networks or data brokers. Our focus is solely on providing valuable information about Austrian tolls, not on gathering data about our users.

5. Data Retention

The personal data collected through our contact form (name, email, message) is retained only for as long as necessary to fulfil the purpose for which it was collected, and to comply with legal obligations.

Specifically:

Contact inquiries are generally kept for a maximum period of 12 months from the date of submission. This allows us to:

1. Adequately respond to your query and ensure a satisfactory resolution.
2. Maintain a record of correspondence for potential follow-up questions or related issues.
3. Review common inquiries to improve our website content and FAQ section.

After this 12-month period, your contact form data is securely deleted or anonymised, meaning it can no longer be linked back to you.

6. Your Data Protection Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have several rights regarding your personal data. At TollGuide Central, we are committed to upholding these rights:

• The Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. Please note that these rights are not absolute and may be subject to certain conditions and exemptions under applicable law. To exercise any of these rights, please contact us using the details provided below.

7. Contact Us About Privacy

If you have any questions or concerns about our Privacy Policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us.

You can reach our privacy team directly via email:

[email protected]

We aim to respond to all privacy-related inquiries promptly and thoroughly. Your privacy is of paramount importance to us, and we are dedicated to handling your personal information with the utmost care and respect.