Get In Touch With TollGuide Central
We appreciate your interest in Austrian road tolls and regulations. At TollGuide Central, our primary goal is to provide accurate, up-to-date, and comprehensive information to help drivers navigate Austria's toll system with confidence. Whether you have a specific question about vignette requirements, special toll sections, or need clarification on compliance, we are here to assist.
While our website is designed to be a self-service resource, we understand that sometimes a personal touch is needed. Please review the information below to find the most appropriate way to contact us, understand our operational scope, and know what to do in urgent situations.
Email Contact
For general enquiries, feedback, or detailed questions that require a comprehensive response, please feel free to send us an email. We strive to respond to all legitimate enquiries as promptly as possible, typically within 2-3 business days. When emailing, please provide as much detail as possible regarding your query to enable us to provide the most accurate and helpful information.
General Enquiries Email: [email protected]
Send Us a Message Directly
For your convenience, you can use the contact form below to send us a message. This form ensures that all necessary information is captured for us to process your enquiry efficiently. Please fill in all required fields accurately.
Please note: Submitting this form will open your default email client with your message pre-filled. You will need to click 'send' in your email client to dispatch the message.
Our Business Model and Scope of Service
TollGuide Central operates purely as an online information service and coordination desk. Our mission is to aggregate, clarify, and present complex Austrian toll regulations in an easy-to-understand format. We provide guidance on topics such as:
- Vignette Requirements
- Information on mandatory road tax stickers for motorways and expressways.
- Digital Vignette
- Details on how to purchase and register the electronic vignette.
- Special Toll Routes
- Guidance on sections requiring additional tolls, often for scenic routes or high-altitude passes.
- Tunnel Tolls
- Specifics on paying for passage through major alpine tunnels.
- Compliance and Penalties
- Understanding the consequences of non-compliance and how to avoid fines.
Important Clarification: We do not sell vignettes or toll products directly, nor do we process toll payments. We are not affiliated with the Austrian motorway operator ASFINAG, nor are we a government agency. Our role is strictly informational and advisory. We cannot intervene in personal toll disputes, issue refunds for incorrectly purchased vignettes, or represent individuals in legal matters pertaining to tolls.
Emergency Situations and Roadside Assistance
TollGuide Central is an information service and does not provide direct emergency roadside assistance or accident response services. In the event of an emergency on Austrian roads, it is crucial to contact the appropriate authorities immediately.
For accidents, injuries, or immediate danger, please call the Austrian emergency number 112.
For vehicle breakdowns or roadside assistance, you can contact the Austrian automobile clubs:
- ÖAMTC (Austrian Automobile, Motorcycle and Touring Club): Dial 120
- ARBO (Automobil- und Touringclub Österreich): Dial 123
These services are equipped to provide immediate, on-site assistance for vehicle issues, medical emergencies, or accident management. Please ensure you have these numbers readily available when travelling in Austria.
Our Location
As a modern digital information service, TollGuide Central operates primarily online. Our team collaborates remotely, allowing us to maintain a flexible and efficient operation without a physical customer-facing office.
Operational Base: Austria (remote / online)
This remote operational model allows us to focus our resources entirely on providing the most accurate and current information about Austrian road tolls to a global audience, accessible 24/7 through our website.